Boat Trips
Cancellation Policy
100% Refund? Choose 5pm Cover.
We understand things come up and our simple and fair cancellation policy reflects this.
For Clyde Card members, we provide options to rebook, ensuring you can still enjoy your river adventure when the time is right. Simply get in touch and let us know.
1 WEEK
Standard
Cancellations made more than 1 week before the scheduled booking will be offered a 75% refund (minus booking fees) or the option to rebook.
75% refund ✔️
Option to rebook ✔️
Clyde Card Members
As a Clyde Card member, you can also rebook or receive a 100% full refund on any additional bookings, including guest pass or private hire upgrades.
Clyde Card Members
As a Clyde Card member, you can also rebook or receive a 100% full refund on any additional bookings, including guest passes or private hire upgrades.
100% refund ✔️
Option to rebook ✔️
Now It's Time To Ride
With flexible cancellations, easy date and time changes, and private hire options, we make it simple to plan the perfect trip on your terms.
72 HOURS
Standard
Cancellations made more than 72 hours before the scheduled booking will be offered a 50% refund (minus booking fees).
50% refund ✔️
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Clyde Card Members
As a Clyde Card member, you can also rebook or receive a 100% full refund on any additional bookings, including guest pass or private hire upgrades.
Clyde Card Members
As a Clyde Card member, you can rebook or receive a 100% full refund on any additional bookings, including guest passes or private hire upgrades.
100% refund ✔️
Option to rebook ✔️
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Standard
Unfortunately, cancellations made within 72 hours of the scheduled booking will not be offered any form of compensation.
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Clyde Card Members
As a Clyde Card member, you can also rebook or receive a 100% full refund on any additional bookings, including guest pass or private hire upgrades.
Clyde Card Members
Cancellations within 72 hours will result in the trip being forfeited with no refunds for extras.
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IF WE CANCEL
If we have to cancel the booking due to circumstances outwith our control we will offer you a 100% refund + booking fees, or the option to rebook.
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